Much appreciation and sincere thanks George and I send to you and your Catco team! The work needed to rid our home of mildew you very carefully diagnosed, then planned the procedure with Paul Long to take care of it. and oversaw the clean-up work to the end right through to the HVAC cleaning to make our home "right" again with Paul's team of 3. They were 3 hardworking guys!! The scope of the remediation was carefully explained and you were careful to include all our concerns in your bid. The finished job met all of your promises and our expectations. (And you all learned I am one picky lady to deal with!) The re-testing done by Edge Testing Service/Michael Blank came back with terrific results. I especially appreciated your trips to our home to "be sure" everything was going to be done right, and the fact I never felt rushed or pressured by you for anything.
We do appreciate dealing with a company that cares about their customer and takes pride in their work and reputation. I appreciated so much dealing with persons who knew "his business through and through". And that was you and Paul for sure. It is not always the case for sure in this time. Needing many different things in our project, we found looking for all the "right ones" (companies) was a very stressful procedure as we had no previous experience in this area, nor did any of our friends or neighbors ..... a "to the yellow pages we go" and prayer experience for us for sure!! We had so many different issues to rectify which meant so many different people to coordinate. We called 3 other remediation companies who looked at the job and bid, but honestly, there was no comparison with Catco.
In a world that is often characterized by selfishness, greed, competition, blame, deflection, non-accountability and a “take it or leave it” attitude, it is not only refreshing but completely unexpected to find a company that cares about its customers and takes such pride in its work. CATCO has been an integral part of Ursuline Academy’s recovery, and its staff has provided service in a manner very much reflective of our own ideals — with courtesy, loyalty and courage.
“On behalf of the Academy, allow me to express my sincerest gratitude for all that the staff of CATCO has done for us. We still have a very long way to go, but we also truly appreciate how far we've come. Know that we recognize what a special company CATCO is…a company with leaders and staff who act courageously in responding to challenges, who are positive and optimistic, who respect others, who serve, who act with honesty and integrity and who manifest a sense of humor.
You should be very proud of your staff and the wonderful service they provide in helping people during hard times in their lives. Your continued support since the job was completed has shown again that your company is one that stands strong to its promise to make sure the job is completed to perfection with no hassles to the client CATCO definitely brought Zia's back from the ashes. Thank you so much for taking such good care of our 'home on the Hill'.
Responsive, Timely – Did what he said he would. Very satisfied!
Ed & Anna H.
The quick response was very much appreciated.